Armundia TalkInn 2025 at Triennale Milano

After years of racing toward artificial intelligence and extreme automation, the digital finance world pauses to reflect. It does so with a provocative theme that sounds almost paradoxical in the age of predictive algorithms: “Technology, Back to Humans”. This is the title of the 2025 edition of Armundia TalkInn, the leading event for banks, insurance companies, and tech firms, held on June 18, 2025, at Triennale Milano.

Finance rediscovers humanity

The message is clear—and only seemingly counterintuitive: in a market increasingly dominated by automated interactions, where customer relationships are mediated by algorithms and AI, the real risk is losing human connection altogether. Banks and insurance companies have invested billions in automating processes, personalizing services, and accelerating credit decisions. While these efforts have improved efficiency, they have also highlighted a downside: the customer relationship is at risk of weakening day by day.

From digital to “new humanism”

That’s why today we face what some have already dubbed the “digital paradox.” On one hand, innovation has streamlined processes and expanded opportunities; on the other, it has diminished the quality of relationships. The challenge now is to build models that are both innovative and inclusive, capable of meeting people’s real needs beyond mere efficiency. The priority: to restore humanity, empathy, and trust in client relationships.

Innovation, ethics, and culture

At TalkInn 2025, universities, banks, and insurers came together to discuss the intersection of innovation, ethics, and culture. Because it’s not technology itself that makes the difference, but the vision guiding its use. Key industry leaders envisioned a new digital humanism—one that promotes innovation grounded in awareness, human creativity, and authenticity.

Lessons learned from TalkInn 2025

• Effective innovation arises from the dialogue between emotional and technological intelligence

True transformation occurs when cognitive intelligence is guided by emotional intelligence. Human error, if acknowledged as constructive, can still drive progress. Thinking with technology—not just about technology—means building a society and service model that adapts, learns, and evolves with awareness.

• Vision, education, and governance are essential for sustainable and responsible technology

Global competition demands that Europe implement a strong strategy on talent, investment, and infrastructure. Good regulation balances protection with innovation. To regulate is to lead: only with balanced governance and widespread digital and financial education can innovation become a shared opportunity.

• Human relationships remain central in the digital age

Despite technological momentum, the value of human connection remains essential. Innovation should not erase what works—it should enhance it. “Digital proximity” can replace physical closeness only if it preserves the depth of human bonds. Technology is a tool, not an end in itself: it must be integrated with a human-centered vision and long-term relationship focus.

Technology and people: the common thread across TalkInn editions

Over the years, Armundia TalkInn has established itself as a privileged observatory on the evolution of finance, exploring key themes in the banking and insurance sectors while always focusing on the interplay between technology and the human factor.

The 2019 edition highlighted the centrality of the individual in digital transformation, emphasizing the role of empathy in financial advisory. In 2022, “Next Generation Bank” shifted the focus to open banking and the new challenges of integrating sustainability, the metaverse, and AI—raising timely questions: How can we renew client relationships in an increasingly virtual world? How can we align innovation with inclusion?

The 2024 edition marked a turning point: the AI revolution was compared to the advent of electricity, with experts emphasizing the need for Europe to embrace change boldly, investing in skills and experimentation.