The Private division of the Mediobanca Group continues its digital transformation journey of their Wealth Management services.
Milan, 14 November 2022 – Developing the distributive, operational and technological model of the Wealth Management services by offering the bankers of Mediobanca’s Private Banking Division the opportunity to leverage all the features offered by the new digital infrastructure. This is what Mediobanca has achieved in collaboration with Armundia Group, a digital company specialised in providing and developing bespoke Fintech and Insurtech solutions.
The project is part of the Mediobanca Group’s broad digital transformation plan, based on a radical and incremental innovation strategy pushed by three main drivers: hybridization of service models, redesign of the customer experience and of the offer to the customer.
More specifically, the digital services of Wealth Management and Private Banking were redesigned and enhanced through a single scalable and light platform: Armundia ADV360. The platform is able to support the operations of bankers in compliance with the excellency standards put in place by the Bank, in terms of service personalization and confidentiality.
Armundia ADV360 provides an online integration to the Cedacri operational services. Thanks to its cutting-edge technological architecture, it supports advanced financial consulting services drawing on the whole Banking Group specialised expertise to ensure the customers are guided through all the phases of the service. The solution allows the proposals to be totally customisable, while guaranteeing advanced real-time management and reporting.
The digitalisation of the services translates into greater efficiency and a wider range of advisory services offered to the end client. Moreover it brings total transparency in the relationship with the institution and the possibility of interacting with the banker via multiple channels and devices.
“The integration of ADV360 by Armundia Group is a great achievement for us as it is fully in line with the consistent digital transformation of our services – declares Angelo Viganò, Head of Mediobanca Private Banking – The human factor remains the decisive and distinctive element in our market segment. Nevertheless this new platform will allow us to manage all the advanced financial advisory services, by using a single tool that simplifies the interaction with customers while complying with the standards of efficiency and confidentiality that we have always brought to the market “.
“The project is a fundamental pillar of Mediobanca’s Digital Agenda – declares Marco Pozzi, Group COO of Mediobanca and CEO of Mediobanca Innovation Services – allowing us to take a very important step forward to innovate the operating model and to consolidate the position of excellence that our Private Banking Division has on the market. As a Group we have developed a very ambitious digital transformation plan that encompasses all business divisions and aims to consolidate Mediobanca’s distinctive position as an innovator in several market segments such as Private Banking UHNW, where retail services traditionally are provided more in-person than via Digital means.
“The asset management and private banking sector must now review strategies, processes and technological systems in the light of the new consumer and business behaviours, prioritising innovative cross-advisory management activities across all the assets held to build adequate and tailored proposals based on the objectives of financial investment and insurance protection – declares Gianluca Berghella, CEO of Armundia Group -. We are proud to support such a prestigious company in the banking sector as Mediobanca, in the development of digital innovation strategies boasting a human approach that puts people at the centre to empower them with adequate technological tools. Especially in the private sector, the human touch, competence and sympathy of the banker are pivotal skills that allow to build quality relationships with the customer, better understanding their expectations and needs, thus ensuring a personalised advising service. And this can be done by providing bankers with the best technologies so that they can express their maximum potential ”.
