Efficiency and stability: the impact of Armundia Factory’s BPO services on MAIOR’s production
12 November 2024 – M.A.I.O.R. (Management Artificial Intelligence and Operations Research), a world leader in the design and development of software solutions for public transport, has chosen Armundia Factory, a company controlled by Armundia Group and specialized in advanced ICT services, to support and enhance its operational and productive through the outsourcing of critical processes. In particular, the agreement focused on the provision of, per supportare e potenziare la sua capacità operativa e produttiva attraverso l’outsourcing di processi critici. In particolare, l’accordo si è focalizzato sull’erogazione di servizi di BPO (Business Process Outsourcing) for Quality Assurance and software development, with the aim of enhancing operational efficiency and optimizing the release of MAIOR platforms.
Goals
MAIOR’s main goal was to increase its production capacity, both in terms of the number of tests carried out on software and in the quantity and frequency of releases released. In this context, Armundia Factory has made a specialized team of professionals available to integrate QA and development activities within MAIOR’s existing workflow.
Solution
Armundia Factory has implemented a strategy on two main fronts.
- BPO for Quality Assurance: highly qualified human resources have been integrated into MAIOR’s testing processes. The team implemented advanced automation tools and agile methodologies, ensuring greater test case coverage and faster criticality analysis. This made it possible to guarantee software releases with high stability, increasing positive test responses in the subsequent phases of the development cycle.
- 2. Customized software development: Armundia Factory has made specialized developers available to support the implementation of new features and improvements in MAIOR software. Through the use of agile methodologies and the Lean approach, the number of releases released in a short period of time has been increased, accelerating the ability to respond to market changes and the needs of MAIOR’s end customers.
“The ability to respond promptly and effectively to the needs of our customers, together with continuous innovation, is crucial to the success of MAIOR. In Armundia Factory we have found a reliable, proactive technological supplier capable of supporting our growth, helping to strengthen our leadership position in the market of solutions for the management of local public transport”–says Lorenzo Sarti Chief Technology Officer of MAIOR.
Results
Thanks to the partnership with Armundia Factory, MAIOR has achieved significant operational results:
- Increase in production capacity: The integration of the QA team allowed MAIOR to increase its production capacity by 133%, allowing it to manage a greater number of tests for each development cycle. For each software release, a number of tests between 100 and 600 were carried out, depending on the new features to be tested.
- Greater frequency of releases: The number of software releases intended for product evolution has been increased by 90% compared to the previous period, ensuring faster updates and continuous improvement of the product.
- Improved post-release stability: The adoption of advanced QA practices has led to a significant increase in the reliability of released versions, resulting in an improvement in the overall quality of the product.
“Armundia Factory is enthusiastic about the collaboration with MAIOR. The results obtained confirm that the outsourcing of critical processes can have a concrete impact on productivity, quality and release times, demonstrating how technology and competence are closely connected. Our BPO services are oriented towards continuous improvement, allowing rapid scalability of strategic operations and guaranteeing high levels of stability and reliability with a view to a lasting competitive advantage”– declares Stavri Pici, CEO of Armundia Factory.
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